Ms. NG Tsz Kwan
Senior Section Manager
(Elderly Services Section), Community Services Division, Tung Wah Group of Hospitals
Ms. Ng Tsz Kwan has over 25 years of experience in elderly services. With a people-oriented, daring to dream and innovative mindset, she proactively addresses the challenges of Hong Kong's rapidly ageing society. In residential care, she promotes end-of-life and has realized the first successful dying-in-place case in a care and attention home in Hong Kong. She spearheads the "Featured Home" project in her agency promoting various theme-based intervention and activities in residential services, and introduces innovative dining experiences, electronic medication management, and advanced rehabilitation equipment to enhance quality of life for the elderly.
On the community front, she innovates the strengths-based and picture book intervention approach in dementia care. She also pioneered to set up the first caregivers support center, namely CareWise for its agency to alleviate caregiver stress. Ms. Ng founded the first young-old center namely "Engage", and the first cappella group to encourage self-actualization among younger seniors. During the pandemic, she exhibited exceptional leadership by swiftly setting up isolation and holding centers to ensure elderly safety.
By integrating technological and social welfare resources, Ms. Ng continues to set innovative benchmarks for elderly care in Hong Kong and inspire those around her to embrace change and pursue their dreams.